Terms and conditions

Terms and condition 2016 - Cap FLE

1. Opposability

The provisions of our terms and conditions are an integral part of our products and of any sales agreement involving Cap FLE products or services. The client is considered to be aware of and to have accepted all the clauses and to have renounced their own purchasing conditions, unless there is an express stipulation to the contrary with the written agreement of both parties.

2. Offer

All our offers of products and services are applicable for a period of 1 year. The prices indicated are valid from 01/01/2017 for all training taken after this date regardless of when the course was booked.

3. Prices

The prices stated in our brochures and other literatures are valid for a period of 1 calendar year. French VAT regulations in force on the date of registration shall apply. We reserve the right to modify the present prices, as well as our terms and conditions, at any time of the year, without notification. Only the prices and terms and conditions indicated on the website www.capfle.fr at the time of registration will apply.

4. Payment

Our invoices are payable from the 7th working day after their receipt by the client. In the event of registration less than 30 days before a course begins, the registration fees (corresponding to the total amount of all the services ordered) are payable immediately and the client will be asked for proof of payment. A photocopy of a bank transfer document or of a cheque does not constitute proof of payment.

The amounts due are to be credited to the account of Élan Créateur / Cap FLE, either by bank transfer or by cheque (bank charges associated with the order to pay in the case of international transfers are the responsibility of the client).Any dispute with regard to an invoice must reach us by registered letter within 15 days of the invoice date.

5. Registration Conditions

a. Cap FLE courses

Registration for a Cap FLE course only becomes definitive once Cap FLE has received the fully completed and signed registration form or a quotation signed for approval sent by post, fax or e-mail, and the payment of a deposit equal to 30% of the total invoice amount. The balance of the invoice will be payable at the latest 30 days before the course start date. Acceptance of the registration will be confirmed in writing, accompanied by a precise description of the service or product that has been ordered, together with a confirmation of our terms and conditions and an invoice. We reserve the right to cancel any course bookings for which payment has not been made and proof of payment has not been sent within reasonable delay.

b. Hotel services and miscellaneous supplements

Expenses relating to accommodation provided by third parties and included on Cap FLE residential immersion courses cover only bed and breakfast or vacation rental for the duration of agreed dates of the course and only for the person(s) registered. Any other service or supplement must be paid in full by the client before departure.

c. Leisure activities and optional services

Any leisure activities and optional services booked by Cap FLE for the client and provided by third parties are to be paid in full by the client.

6. Cooling-off period – Cancellation clause

The client has the right to waive the order for services without penalty and without having to provide a reason, within a right-to-cancel period of 7 working days from the day following receipt of the definitive confirmation of registration for the Cap FLE course.

Beyond this right-to-cancel period, waiving an order for Cap FLE services will result in the client being subject to the application of the conditions stipulated in point 7. This right to waive the order cannot be exercised by the client when registering for a course that begins less than 30 days after the date of registration.

7. Conditions for the Cancellation or Postponement of Cap FLE Courses

With regard to residential courses and online courses, if the client cancels or postpones the course - which in every case must always be done in writing - less than 21 days before the start date, a cancellation fee of 30 % of the total invoice amount will be payable. These fees will rise to 50 % of the total invoice amount for cancellations or postponements less than 15 days before the beginning of the course, to 75 % when less than 7 days before, and to 100 % when less than 3 days before. With regard to on-line follow-up sessions, any cancellation and/or postponement must be made in writing to Cap FLE at the latest 24 hours before the start of the lesson. Lessons cancelled less than 24 hours before the start of the said lesson will be deemed to be lost and no reimbursement will be provided.

A full package of 10 on-line follow-up sessions must be used within 6 months as from the date of the first lesson. After this period, the sessions will be lost and will not be reimbursed.

Registration fees that have already been paid will be reimbursed after cancellation or postponement fees have been deducted. Bank charges arising from this reimbursement will be charged to the client. The Cap FLE course or lesson must be paid in full in case of a no-show by the client.

If the client leaves, or is absent from the course/lesson, the price of the course/lesson is payable in full. Absence from a course/lesson cannot be compensated for by equivalent services.

8. Responsibility

We guarantee that we will do everything we can to help the client to achieve their learning objectives.

However, our obligation to the client regarding the learning of a foreign language is limited to an obligation of due care, and the client alone is responsible for the results achieved.

Any failure on our part to carry out our obligations will give rise to sanctions under the rules of French law.

However, we are not liable for any compensation or reimbursement if, for reasons beyond our control, we are unable to provide all or part of the planned service and/or training.

Similarly, we cannot accept any liability for physical or material harm caused by third parties operating transfers to or from the station or airport, or by hidden defects or inherent risks in products bought from third parties and sold as seen by Cap FLE solely for the comfort of the client.

Young Adult Clients aged over 18 years are free to leave their place of residence unaccompanied. Cap FLE accepts no responsibility in the event of any accident in the course of activities not supervised by members of Cap FLE staff. We do not accept clients under 18 years old without an accompanying adult

9. Cap FLE Certified Learning Materials

The name "Cap FLE" is a registered trademark. Its reproduction by any means without our express written permission will lead to legal proceedings.

All the Cap FLE course books, exercises, documents and CDs are the results of our work and our expertise. We exercise all our intellectual property rights over them fully and without reservation. All rights are reserved for all our products, which may in no case be reproduced, even partially, by any means, nor be rented, sold, lent or exploited in any other way under penalty of legal proceedings.

10. Use of client details and testimonials

The client, in their own name or that of the student, authorizes Cap FLE to use, regardless of the medium, their names and that of the client company, their testimonials and photos and videos taken during their training to promote the activities of Cap FLE. Cap FLE can not be held responsible for their use, except in the case of fraud or gross misconduct on its part, or their use by unauthorized third parties.

11. Competent Court and Applicable Laws

The European Directives 97/7/CE of 20 May 1997, "Distance contracts", and 93/13/CE of 5 April 1993, "Unfair terms in consumer contracts", as well as French legislation, including in particular the laws on consumer protection, apply to our contracts to the exclusion of any other legislation.

In the event of a dispute, the courts of the judicial district of Saint-Malo are the sole courts competent to take cognizance of a lawsuit.

In the event of a dispute, contact directly:

Cap FLE / Élan créateur, 10 bis Place du Manoir, 35400 Saint-Malo, FRANCE.

12. Contacts

Cap FLE / Élan créateur, 10 bis Place du Manoir, 35400 Saint-Malo, FRANCE.

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Testimonials
Laura M - Conference interpreter , Belgium

I had a lot of language teachers in the course of my career as an interpreter, and the instructor with whom I worked with during my EMFLI course is amongst the best I ever had. Not only is he competent and conscientious, but he immediately identified my weaknesses and my needs, and adapted my course programme consequently. He also managed to create a relaxed and motivating atmosphere during the lessons, and gave me a real interest in the French language and culture. My French course at EMFLI is definitely one of the best language courses I have ever attended.

Jennifer W. - Consultant, Australia

As I plan to go live in France for professional reasons, I had to learn to speak French quickly. Private lessons were a good solution: I could learn at my own pace and the way that suited me best, with a very good teacher, attentive to me all through the day. Practising French intensively, during the lessons, the breaks and the meals, was very effective and I progressed rapidly.

Mary B. - Retired, USA

I took a lot of French lessons in groups, but after some time I had the impression that I was stagnating: the students had different levels in French, and the lessons did not always meet my expectations. It was very different with this private course. The tailor-made program was well adapted to my level and to my needs, and the teachers took into account my interests and preferences in terms of learning materials and ways of learning. This course enabled me to progress more than I expected. In addition, the atmosphere was nice and relaxed, and learning French was a real pleasure.

Johannes D. - Project manager, Netherlands

I already had an intermediate level in French, but I wanted to feel more comfortable with speaking and learn more authentic French. The residential immersion course was to me the best way to learn French. Learning with native French speaking instructors and talking with the owners of my guest house allowed me to learn French as it is spoken, which is quite different from the language I learned at school and in books (pronunciation, expressions…).

James S. - Sales director, England

My course and stay were very well organized, the teaching methods are effective to learn French fast, the instructors are competent… EMFLI is a very professional school, and I was fully satisfied with my course.

Michael D. - Technical specialist , USA

I have to speak French in my professional life, and my language requirements are very specific. Therefore I needed a tailored course suited to my needs. My course at EMFLI was very practical: we worked with simulations of professional situations, using my own professional documents, and I could also prepare for a presentation. My French improved a lot and I was able to reach my goals owing to this week-long course.

Lisa J. - Student, England

Thanks to this intensive course, I have reached the end of the beginner’s level within 2 weeks! My teacher was competent and patient. He can speak my own language and that was very helpful: he was able to explain things in English when I did not understand, he understood my mistakes due to my mother tongue, and could explain the differences between English and French.

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